VeeBa Ghana reserves the right to modify these Terms and Conditions at any time. We recommend reviewing them regularly. Your continued use of the platform after changes are posted signifies your agreement to the updated terms.
Please note that all images of goods on the platform are for illustrative purposes only and may differ from the actual products.
1.1 Who We Are
VeeBa Ghana is a technology company that provides a platform connecting users with various services. Depending on the service, it may be provided by VeeBa Ghana or a third-party provider. When a third party provides a service, VeeBa Ghana's role is solely to link you with them, and we are not responsible for their actions or omissions. Any liability for such services rests with the third-party provider, who is not an agent, employee, or staff member of VeeBa Ghana.
1.2 What We Do
Through our platform, VeeBa Ghana connects you with vendors ("Vendors") to order a variety of goods, including prepared meals, catering, beverages, non-prepared food, and other non-food items ("Goods"), for delivery. When you place an order ("Order"), VeeBa Ghana acts as an agent for the vendor to facilitate, process, and finalize the order, and then either we or the vendor will deliver it to you. Vendors can be third-party owned, affiliated with us, or directly operated by us. For third-party vendors, we are authorized to accept payments on their behalf.
1.3 How to Contact Us
For customer support, please use our in-app chat feature or the Help Center on our platform.
2.1 Account Registration
To use the platform, you must register for a VeeBa Ghana account, providing a valid email address, mobile phone number, and a unique password. For purchases, you may need to provide credit card details depending on your chosen payment method. You are solely responsible for keeping your password secret and safe. Except for fraud or abuse not caused by you, you accept full responsibility for all orders placed under your VeeBa Ghana account.
2.2 Delivery Information Accuracy
VeeBa Ghana is not liable for delivery issues caused by incomplete, incorrect, or missing information you provide. You are required to provide complete, accurate, and truthful information, including your delivery address and contact details, for proper order processing.
2.3 Account Termination
To delete your VeeBa Ghana account, please visit the Help Center. We may restrict, suspend, or terminate your account and/or platform use if we reasonably believe:
Someone other than you is using your account.
You are suspected or found to be involved in activities breaching these Terms or our policies or engaging in conduct we deem, at our sole discretion, to be an abuse of the platform.
3.1 Prohibited Activities
The following is a non-exhaustive list of illegal or prohibited conduct on the platform. VeeBa Ghana reserves the right to investigate and take legal action against anyone engaging in these activities, including but not limited to:
3.2 VeeBa Ghana's Rights Regarding Content
VeeBa Ghana reserves the right, but is not obligated, to:
All trademarks, logos, images, and service marks (including these terms) displayed on the platform or in our marketing materials, whether registered or unregistered, are the intellectual property of VeeBa Ghana and/or authorized third parties ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these trademarks without our prior express written consent. Unauthorized use of trademarks on other websites is strictly prohibited. VeeBa Ghana will aggressively enforce its intellectual property rights to the fullest extent of the law. VeeBa Ghana does not warrant that your use of materials on the platform will not infringe on third-party rights not owned by or affiliated with VeeBa Ghana. Use of any platform materials is at your own risk.
5.1 General Restricted Goods
Some goods offered ("Restricted Goods") are subject to purchase restrictions based on applicable country laws, such as minimum age requirements for alcohol/alcoholic products. We reserve the right not to deliver certain goods based on statutory requirements. By ordering restricted goods, you confirm you meet the legal requirements for purchase.
5.2 Alcohol/Alcoholic Products ("Alcohol")
To purchase alcohol, you must be of legal age. VeeBa Ghana, the vendor, and their delivery riders reserve the right to:
5.3 Cigarettes/Tobacco Products ("Tobacco")
Where legally permitted, we may offer tobacco. This offering does not constitute advertising, promotion, or encouragement of tobacco use.
5.4 Void Offers
Any offer for tobacco on the platform is void where prohibited by law.
6.1 Order Confirmation
When you place an order with VeeBa Ghana, we will send a confirmation email with your order receipt. Orders will include delivery fees and applicable taxes where relevant.
6.2 Minimum Order Value (MOV)
Some vendors require an MOV. If your order doesn't meet the MOV, you can’t order unless you add more items to meet the threshold.
6.3 Special Instructions
VeeBa Ghana and the vendor will reasonably try to follow your special instructions. However, if not feasible, possible, or commercially reasonable, we or the vendor may prepare the order under standard operating procedures. Neither VeeBa Ghana nor the vendor is responsible for replacing or refunding orders that do not conform to special instructions.
6.4 Allergens
VeeBa Ghana is not obligated to provide ingredient or allergen information and does not guarantee that goods are allergen-free unless legally required. If you have allergies or dietary restrictions, please contact the vendor before ordering.
6.5 Vendor-Specific Terms
Your order may be subject to additional terms and conditions provided by the vendor.
6.6 Before Placing an Order
You must provide your delivery address to see available vendors in your area. After selecting a vendor, you will be taken to their menu to add goods to your cart.
6.7 Placing an Order
To complete an order, follow the on-screen instructions after clicking 'Checkout.' You may need to provide additional details. Review and confirm all information (amounts, delivery details, personal details, payment information, voucher codes) is true, accurate, and complete before clicking "PLACE ORDER." An order is successfully placed upon receiving an email confirmation with your order receipt.
6.8 Cancelling an Order
6.8.1 Cancellation Policy
Access the Help Center to cancel an order after it's placed. You can cancel if the vendor has not yet accepted your order.
6.8.2 Refunds
If you haven't received a refund, check your bank account or contact your credit card company/bank, as processing times vary (5-10 business days, up to 30 for overseas banks). If still unresolved, contact customer support as per Clause 1.3.
6.9 Fraudulent Activity
VeeBa Ghana reserves the right to cancel any order and/or suspend, deactivate, or terminate your VeeBa Ghana account if it reasonably suspects or detects fraudulent behavior or activity related to your account or order.
7.1 Pricing Display
Prices on the platform will be displayed in the applicable national currency. You accept that platform prices and offers may differ from those offered by vendors elsewhere (e.g., their websites, mobile apps, or physical stores).
7.2 Delivery Fees
Delivery fees are charged on every order unless:
7.3 Price Changes and Additional Charges
Prices and additional charges (including, but not limited to, delivery, small order fees, service fees, platform fees, or other similar charges) are as of the time of each order and may change.
7.3 A Breakdown of Charges
A breakdown of prices and additional charges is displayed before checkout. By placing an order, you agree to all amounts, additional charges, and the final 'Total' displayed.
7.4 Payment Methods
You can pay using any of the following methods offered on the platform:
7.5 Account Credit/Vouchers
You can use existing VeeBa Ghana account credit or valid promotional/discount vouchers to pay for part or all of your order.
7.6 Order Receipt
After a successful order, you will receive an email confirmation with your order receipt. Delivery fees will not appear on the receipt if you opt for pickup.
7.7 Payment Method Management
VeeBa Ghana may add or remove payment methods at its sole discretion. Online payments are processed by third-party payment service providers. With your consent, your credit card/payment information may be stored by these providers for future orders; VeeBa Ghana does not store this information.
7.8 Fund Sufficiency
You must ensure sufficient funds on your credit or debit card to cover the order payment. VeeBa Ghana is responsible for payments made on our platform, including refunds, chargebacks, cancellations, and dispute resolution, provided they are reasonable, justifiable, and comply with these Terms.
7.9 Rider Tip
7.9.1 Tipping Policy
The Rider Tip applies to all orders except cash-on-delivery orders and orders delivered by Vendor Delivery. You have the option to tip the delivery rider assigned to your order. VeeBa Ghana will collect the tip using your chosen payment method for the order. The delivery rider will receive the full tip amount after delivery is completed.
7.9.2 Tip Refunds for Canceled Orders
For orders canceled before delivery, VeeBa Ghana will refund any rider tip paid to the payment method used for the order. Refunds may take 2 to 5 business days (or up to 14 days for overseas banks) to process and reflect in your account.
7.9.3 Non-Refundable Tips
Rider tips are non-refundable once the order has been delivered.
7.9.4 Tip Inquiries
For questions or issues regarding your rider tip, please contact customer support via the in-app chat feature.
8.1 Delivery Areas
Vendors offer goods in specific delivery areas, which vary. By entering your delivery address, you will see available vendors. Delivery areas may change or shrink due to weather, traffic, or force majeure.
8.2 Delivery Time
8.2.1 Estimated Delivery Times
VeeBa Ghana facilitates delivery to your provided address. You can choose "ASAP" or schedule a specific time. An estimated delivery time will be in your confirmation email, but actual times vary due to factors beyond our control (e.g., order quantity, distance, peak hours, weather, traffic). You can track your order's remaining delivery time under 'My orders.' Delivery times are estimates, and orders may arrive earlier or later. To avoid missing a delivery, ensure you or someone is present to receive the order once placed. For alcohol or tobacco (if applicable), VeeBa Ghana reserves the right to refuse delivery if you or the recipient is below legal age or cannot provide valid ID.
8.3 Unsuccessful or Failed Deliveries
8.3.1 Reasons for Unsuccessful Delivery
If we attempt delivery but cannot complete it due to reasons caused by you, including but not limited to:
8.3.2 No-Show Cancellations
If you remain uncontactable or fail to receive the order within ten (10) minutes of its arrival at your delivery address, VeeBa Ghana reserves the right to cancel the order without refund or remedy.
8.4 Wrong Order, Missing Items, Defective Goods
Upon receiving your order, if you find issues (e.g., wrong order, defective order, missing items), immediately contact customer support as per Clause 1.3. VeeBa Ghana may request photographic proof and/or additional information to investigate. If we determine that the order and/or goods are unsatisfactory, we will compensate you for the order or parts of it.
8.5 Pick-Up
8.5.1 Collection Process
Where available, you can collect your order directly from the vendor's premises ("Pick-Up"). Your email confirmation will state the "Collection Time." The vendor will prepare the order by this time, though reasonable delays may occur. The vendor will hold the order for a maximum of twenty (20) minutes from the collection time ("holding time"). If you fail to pick up your order within the holding time, the vendor is not obligated to provide it.
8.5.2 Risks for Delayed Pick-Up
In cases of unreasonable delays in pickup attributable to you, you bear the risk of damage, loss, deterioration in quality, or change in condition of the goods (e.g., temperature changes). You will not be entitled to a replacement or refund. You are solely responsible for inspecting the goods/order at pickup and must report any issues or defects to the vendor before leaving their premises.
8.6 Vendor Delivery
In some instances, vendors will deliver the order directly to you ("vendor delivery"). While we will try to provide advance notice, this may not always be possible. For vendor delivery, we may ask you to contact the vendor directly for delivery issues or delays. VeeBa Ghana is not responsible for orders or goods delivered by the vendor.
9.1 Vouchers
VeeBa Ghana may offer marketing and promotional campaigns with voucher codes, discounts, and other promotional offers ("Vouchers"). Vouchers are subject to validity periods, redemption periods, use restrictions, limits, and/or other availability.
9.2 Voucher Restrictions
Vouchers may not be valid with other promotions, discounts, or vouchers. Additional terms (including vendor-specific terms) may apply.
9.3 Platform Use Only
Unless otherwise stated, vouchers can only be used on our platform.
9.4 Non-Transferable/Non-Refundable
Vouchers are non-transferable, non-exchangeable, and non-refundable, and cannot be exchanged for cash.
9.5 VeeBa Ghana's Right to Amend/Withdraw Vouchers
VeeBa Ghana may withdraw, amend, or alter any voucher terms and conditions without prior notice, effective immediately upon posting. VeeBa Ghana also reserves the right to void, discontinue, or reject any voucher use without prior notice.
9.6 Disqualification from Vouchers
VeeBa Ghana may, at its sole discretion, forfeit, exclude, disqualify, or refuse you or certain vendors from using vouchers at any time without prior notice.
If you are a business registered in Ghana, you can purchase and/or use VeeBa Ghana gift cards ("Gift Card") on the platform. The VeeBa Ghana Gift Card Terms and Conditions, available [here], govern their purchase and use.
11.1 Representations and Warranties
You acknowledge that the platform content is provided "as is" and "as available," and your use of or reliance on the platform, its content, goods, products, or services is at your sole risk.
All photos and images of goods are for illustrative purposes only and may differ from actual goods.
While VeeBa Ghana makes reasonable efforts to ensure the platform and services are always available, we do not guarantee that the platform will be secure, timely, uninterrupted, error-free, or free of technical difficulties, defects, or viruses. Expect temporary interruptions due to scheduled maintenance, internet/electronic communication issues, or force majeure events.
11.2 Limitation of Liability
11.2.1 General Limitation
To the extent permitted by law, VeeBa Ghana (including its employees, personnel, directors, agents, representatives, affiliates, and parent company) excludes all liability (contractual, negligent, or otherwise) for loss or damage incurred by you or any third party related to our platform, services, linked websites, or posted content. Your exclusive remedy for platform use is to discontinue using it. VeeBa Ghana entities, their agents, representatives, and service providers are not liable for indirect, special, incidental, consequential, or exemplary damages arising from your platform use or any related claim. These exclusions cover damages for lost profits, lost data, goodwill loss, work stoppage, computer failure or malfunction, or other commercial damages or losses, even if advised of their possibility, regardless of the legal theory. In jurisdictions that do not allow exclusion or limitation of liability for consequential or incidental damages, VeeBa Ghana's liability will be limited to the extent permitted by law. Unless otherwise stated and to the fullest extent permitted by law, any claims against VeeBa Ghana by you are limited to the total amounts paid by and/or due from you for using the service during the event giving rise to such claims.
11.2.2 Disputes with Third Parties
VeeBa Ghana will not be a party to disputes or negotiations between you and Vendors, delivery riders, providers, advertisers, and/or sponsors, or any other third party. You are solely responsible for decisions regarding services and/or products offered via the service and/or platform. You expressly waive and release VeeBa Ghana from any liability, claims, causes of action, or damages arising from your use of the service and/or platform, or in any way related to third parties (including vendors, riders, vendor's delivery riders, advertisers, and/or sponsors) introduced by the service and/or platform.
VeeBa Ghana is not liable for the actions or omissions of the vendor or you concerning the provision of goods, including where vendor delivery applies. VeeBa Ghana assumes no liability for the quantity, quality, condition, or other representations of goods and/or services provided by vendors, nor does it guarantee the accuracy or completeness of information (including menu information, photographs, and images of goods) displayed on the vendor’s listing/offering on the platform. Nothing in these terms excludes Vendor’s liability for death or personal injury resulting from Vendor’s gross negligence or willful misconduct. Where applicable, VeeBa Ghana’s role as a payment collection agent is purely mechanical and administrative, and VeeBa Ghana owes no duty of care or fiduciary duties to you.
The Service and Platform may experience limitations, delays, and other problems inherent in internet and electronic communications, including faulty, disconnected, out-of-range, switched-off, or malfunctioning devices used by you or third-party providers. VeeBa Ghana is not responsible for any delays, delivery failures, damages, or losses resulting from such problems.
Vendors are solely responsible for the preparation, condition, and quality of goods sold to you. In cases of vendor delivery, vendors are responsible for the delivery of goods and/or orders. VeeBa Ghana is not responsible or liable for any loss, damage, expenses, costs, or fees arising from your contractual relationship with the vendor.
You agree and consent to VeeBa Ghana and its affiliated companies collecting, using, processing, and disclosing your Personal Data in accordance with these Terms and our Privacy Policy. Our Privacy Policy is incorporated by reference and accessible [here] or via links on our platform.
Where available, you may subscribe to VeeBa Pro, our subscription program. By subscribing, you agree to be bound by the VeeBapro terms and conditions, incorporated by reference and accessible [here].
Where available, you may pre-order VeeBa Ghana Catering, connecting you with catering vendors. By pre-ordering with Catering, you agree to be bound by the Catering terms and conditions, incorporated by reference and accessible [here].
Where available, you may create or join a group order, which allows groups to organize orders. By doing so, you agree to be bound by the Group Order terms and conditions, incorporated by reference and accessible [here] or via the links on our platform.
You agree to indemnify, defend, and hold harmless VeeBa Ghana and its directors, officers, employees, representatives, agents, and affiliates from any third-party actions, claims, liabilities, damages, penalties, and/or costs (including legal fees) arising from or related to your:
The platform may contain links to third-party products, websites, services, and offers. Clicking these links is at your own risk. These third-party links, products, websites, and services are not owned or controlled by us. VeeBa Ghana does not control or endorse them and is not responsible for their content, functionality, security, services, privacy policies, or other practices. We accept no liability for any loss or damage you may suffer from accessing and using these third-party links and websites.
VeeBa Ghana has the right to terminate, suspend, or delete your account and your access to or use of the platform, including any delivery service, for any reason, including if VeeBa Ghana, in its sole discretion, considers your use unacceptable, or in the event of any breach by you of the terms. VeeBa Ghana may, but is not obligated to, provide a warning before termination.
VeeBa Ghana may amend these terms at any time in its sole discretion. The amended terms will be effective immediately upon posting, subject to applicable laws. It is your responsibility to check the terms regularly. If you do not agree with the amended terms, in whole or in part, you must stop using the platform immediately.
If any provision of these Terms is found invalid by a court of competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions, which will remain in full force and effect. No waiver of any provision will be deemed a further or continuing waiver of that provision or any other provision.
These Terms are governed by and construed under the laws of the country/courts of jurisdiction where the relevant VeeBa Ghana entity is incorporated, as specified below. The following courts, along with the relevant VeeBa Ghana entity, will have jurisdiction over any dispute or claim arising from these terms and platform use:
VeeBa Ghana (www.veebaghana.com); Republic of Ghana
For any questions or comments, please send a message to our in-app customer support chat feature or use the Help Center on the platform.
26.1 Applicability
Purchases of goods from vendors in ‘SHOPS’ on the platform, including VeeBaMart, are subject to these terms. You also agree to comply with any guidelines, notices, operating rules, policies, and instructions provided from time to time regarding SHOPS purchases, which are incorporated into these Terms.
26.2 Order Limits
Due to delivery constraints, VeeBa Ghana may, at its sole discretion, impose a cap on your order amount or limit the quantities of goods in your order from SHOPS.
26.3 Cancellation, Refund, and Returns Policy
Unless otherwise stated, all purchases from SHOPS are subject to the SHOPS cancellation, refund, and returns policy.
26.4 Weight-Based Pricing
For goods with prices based on definitive weight, we will provide an initial checkout price estimate. The final price will be in your email confirmation. Any payment shortfalls will be charged to you. Overpayments will be refunded according to our SHOPS cancellation, refund, and returns policy.
26.5 Sales Restrictions
We reserve the right, but are not obligated, to restrict or limit sales of our goods to any person, geographic region, or jurisdiction. Due to laws in some countries, we will not offer certain goods or restricted items (e.g., alcohol, tobacco). Any offer for goods on the platform is void where prohibited by law.
Where available, VeeBa Ghana may offer the option to donate a meal via Foodlink Foundation Limited. All donations under this initiative will be transferred to Foodlink Foundation Limited as the final recipient after processing by VeeBa Ghana. No refunds or donation receipts will be provided for these donations. All inquiries regarding such donations will be handled by Foodlink Foundation Limited.
28.1 Service Description and Order Definition
We offer an on-demand rider service where you can request a delivery from a pick-up to a drop-off location via a delivery rider from our pool ("VeeBa Service") on our platform. Use of the VeeBa Service is subject to these Terms, and a request for VeeBa Service is considered an "Order" under these Terms.
28.2 VeeBa Service Fee
You will pay VeeBa Ghana a delivery fee for the VeeBa Service, calculated using a base fee, distance-based fee, and tunnel/toll fee (if applicable) ("VeeBa Service Fee"). The base fee may vary due to factors like demand-supply ratio, booking time, traffic, and routing. You are responsible for reviewing the VeeBa service fee before confirming a request. By confirming, you agree to pay the final VeeBa Service Fee displayed.
28.3 Multiple Riders
The VeeBa Service Fee is offered assuming one (1) rider is needed. If additional riders are required, the VeeBa Service Fee will apply to each additional rider.
28.4 Cancellation Policy for VeeBa Service
You may cancel a request free of charge before it is accepted by a vendor. However, you will still be charged the VeeBa Service Fee if:
28.5 Accurate Delivery Details
You are responsible for providing true, complete, and accurate delivery details, such as the sender/recipient's name, address, contact number, and any other required delivery information.
28.6 Liability for Inaccurate Details
We will not be liable for failed delivery or monetary loss due to your mistake, incomplete or inaccurate delivery details, a recipient's cancellation, or any other mistake by you, your agents, employees, or recipients. We will still be entitled to the VeeBa Service Fee in such events. We do not allow changes to delivery details after submission. Communications between you and the assigned rider regarding changes will not be accepted by VeeBa Ghana as proof of change.
28.7 Your Representations and Warranties
You represent and warrant that:
28.8 Refusal of Prohibited Items
If you request transportation of illegal, unlawful, or prohibited items (as per Clause 28.7.6) or items otherwise restricted by law, we reserve the right to refuse such items and may report them to law enforcement. VeeBa Ghana or the assigned rider may open and inspect items without prior notice if there is reasonable suspicion of illegal, unlawful, or prohibited content, or for safety, security, or regulatory reasons, and may refuse receipt and delivery.
28.9 Law Enforcement Inspection
During transit, if police or other law enforcement agencies request to view your item(s) for verification, we or the assigned rider have the right to display your item(s) to them. You agree to assist and provide all necessary information during regulatory investigations fully. VeeBa Ghana is not responsible or liable for any loss or delay caused to the order due to such compelled inspection.
28.10 Liability for Delivery Item Damage/Contamination
You are solely liable for any loss, damage, or contamination of the delivery item(s), whether directly or indirectly caused by you, the recipient, or any person acting as an agent or representative for you or the recipient.
28.11 Cancellation of Delivery Request by VeeBa Ghana/Rider
VeeBa Ghana and the delivery rider have the right to cancel or not proceed with your delivery request if it does not meet certain criteria, including but not limited to the drop-off location being outside the delivery zone, you being uncontactable, the recipient being uncontactable or physically unavailable upon arrival, or your failure to provide sufficient and correct information or authorization at delivery time.
28.12 Limitation of Liability for VeeBa Service
Without prejudice to Clause 11.2.1 and to the fullest extent allowed by law, any claims against VeeBa Ghana by you related to the VeeBa Service are limited to (a) three (3) times the delivery fee payable by you for the service during the event giving rise to the claims, or (b) Ghc 25.00, whichever is lower. VeeBa Ghana reserves the right to determine and modify this liability cap at its sole discretion.
28.13 Disclosure of Details to Recipient
You acknowledge that the delivery rider may, in the ordinary course of delivery, disclose your details to the recipient. Therefore, you are solely responsible for choosing your recipient, and we are not liable for any losses suffered by or caused to you due to your expectation of anonymity through the VeeBa Service.
28.14 "As Is" Basis
You acknowledge that the VeeBa Service is provided "as is" and "as available," and your use or reliance on it is at your sole risk and discretion.
28.15 Delivery Schedules
We will make reasonable efforts to deliver items according to our regular schedules and arrangements. However, these schedules are not binding and do not form part of the contract.
